indowlaPrivacy Policy

This page describes what data we collect when you use indowla and how we keep that data protected. We at indowla operate a sportsbook and gaming platform serving users in jurisdictions where our services are legally permitted. We take your privacy seriously and comply with applicable data-protection regulations.

When you create an indowla account, deposit funds, or place bets on Liga 1, Piala AFF, Champions League, or our casino and slot games, we collect personal information. This information is used only for account management, verification, payment processing, and fraud prevention. We do not sell or share your data with third parties except where required by law or for operational necessity.

Our privacy commitments apply uniformly across all indowla services — football sportsbook, live-dealer tables, slots, esports markets, and mobile apps. Read this policy to understand what we collect, how we store it, how long we retain it, and what rights you have over your data.

What Data We Collect on indowla

We collect the following data when you use indowla:

Account information: Email address, password, phone number, and personal name.
Identity documents: Government-issued ID (e-KTP, passport, or driver's license) and proof of residential address for Know-Your-Customer (KYC) verification.
Payment details: Bank account numbers, mobile wallet identifiers, and transaction history when you deposit or withdraw via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
Betting and gaming activity: Your bets, game spins, account balance, and winning/losing outcomes across football, casino, slots, and esports markets.
Device and connection data: IP address, browser type, device type, and operating system when you access indowla.
Cookies and tracking: Session identifiers and performance data to keep you logged in and improve our platform.

Data collection: We collect only the data necessary to operate indowla, verify your identity, process payments, and comply with law. We do not collect unnecessary personal information.

How We Use Your Data on indowla

We use the data you provide for the following purposes:

Verifying your identity and preventing fraud through KYC checks.
Processing deposits and withdrawals through payment providers.
Settling bets and calculating payouts on football markets, casino tables, and slots.
Sending you account notifications, withdrawal confirmations, and promotional offers (if you opt in).
Investigating disputes and resolving complaints.
Complying with legal obligations and regulations in jurisdictions where indowla operates.
Improving our platform's performance, security, and user experience.

Third-Party Data Processors and Storage

We use external service providers to process certain data on our behalf. These processors include payment gateways (for mobile banking, local payment, online payment, e-wallet transactions), identity-verification vendors, and cloud-hosting providers. Each processor signs a data-processing agreement with indowla, ensuring they handle your data securely and do not use it for their own purposes.

Our servers may be located outside your country of residence. When you use indowla, your data may be transferred to and stored in jurisdictions where data-protection laws differ from your own. By using indowla, you consent to such cross-border data transfer. We apply encryption and security protocols to protect your data in transit and at rest.

Data Retention and Deletion

We retain indowla account data for as long as your account remains active. After you close your account, we retain certain data — such as transaction history and identity verification records — for a minimum of 5 years to comply with financial and anti-money-laundering regulations. After this retention period, we delete or anonymise your personal data unless we are required by law to retain it longer.

You may request deletion of your account and associated data by contacting our support team. We will close your account within 5 business days. However, we may retain anonymised or aggregated data (data that cannot identify you individually) for statistical and operational purposes indefinitely.

Retention note: We retain your indowla data only as long as necessary. After account closure, financial records are kept for regulatory compliance, not commercial purposes.

Your Rights Regarding Your Data on indowla

You have the following rights over your indowla data:

Access: You may request a copy of all personal data we hold about you on indowla.
Correction: You may request correction of inaccurate or incomplete data.
Deletion: You may request deletion of your account and personal data, subject to legal retention obligations.
Portability: You may request that we provide your data in a portable format.
Opt-out: You may opt out of promotional emails and marketing communications in your account settings.

To exercise any of these rights, contact our support team via the Help section in your indowla account or email our privacy team. We will respond to requests within 30 days. If you are dissatisfied with our response, you may file a complaint with your local data-protection authority.

Cookies and Tracking on indowla

We use cookies (small files stored on your device) to keep you logged into indowla, remember your preferences, and track your session. We also use web analytics to understand how users navigate our platform. These analytics help us improve indowla's performance and user experience.

You can disable cookies in your browser settings, but doing so may prevent indowla from functioning correctly. We do not use cookies to track you across other websites. Third-party payment providers (mobile banking processors, local payment, online payment, e-wallet) may set their own cookies during payment transactions; their privacy policies govern their cookie use.

Jurisdiction and Contact Information

We at indowla operate under the laws of the jurisdiction in which our service is registered. This privacy policy is governed by those laws. If our privacy practices are subject to multiple jurisdictions' regulations, we comply with the stricter standard.

If you have questions about our privacy policy, how we handle your data, or wish to exercise your rights, contact our privacy team through the Help section in your indowla account dashboard. You may also reach us with data requests during business hours. We will respond to all inquiries within 30 days.

We may update this privacy policy from time to time to reflect changes in our operations or applicable law. Changes take effect immediately upon posting. Your continued use of indowla after a change constitutes acceptance of the updated policy. If you do not agree with a change, you may close your account.